az333 Privacy Policy — How We Handle Your Data

1. Introduction

This Privacy Policy ("Policy") describes how az333 ("az333", "we", "us", "our") collects, uses, stores, and protects personal information provided by users ("you", "Player") of the az333 website at az333.bet. This Policy forms part of the az333 Terms & Conditions and should be read alongside them. By registering an account or otherwise using az333, you acknowledge that you have read and understood this Policy.

az333 operates in the Bangladesh online gaming market and processes personal data in accordance with the principles of data minimisation, purpose limitation, storage limitation, and security integrity. We collect only the information necessary to operate our platform safely, verify player identity, process financial transactions, and comply with anti-fraud and responsible gaming obligations. We do not sell your personal data to third parties, and we do not use your data for purposes beyond those described in this Policy.

Your Privacy at a Glance

A summary of the key ways az333 handles your data. Full details appear in the sections below.

2. Information We Collect

az333 collects personal information from players at the point of registration, during normal platform use, when financial transactions are processed, and when players contact our support team. The categories of personal data az333 collects are as follows:

• Registration data: Your Bangladesh mobile phone number, the password you create (stored in hashed form — never in plain text), and any additional profile details you choose to provide during account setup.
• Identity verification data: Where KYC verification is required before a withdrawal is processed, az333 may request a copy of a government-issued identity document (such as a National ID card) and a recent utility statement or similar proof of address. This data is used exclusively for identity verification and is stored in encrypted format.
• Transaction data: Records of all deposits and withdrawals on your az333 account, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), transaction amounts in BDT, timestamps, and transaction reference numbers. Note: az333 does not store your full bKash or Nagad PIN or card number — payment credentials are processed via the respective payment provider's secure gateway and are not retained by az333.
• Device and technical data: Your IP address, browser type and version, operating system, device type (mobile/tablet/desktop), screen resolution, and mobile network operator. This data is used to detect fraudulent access patterns, identify accounts used from the same device, and optimise platform performance for the range of Android and iOS devices common in Bangladesh.
• Communication data: Records of any support tickets, live chat sessions, or emails you send to az333. These records are retained to allow us to track the history of support interactions for quality assurance and dispute resolution purposes.

az333 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data. az333 does not collect data from or about children under the age of 21. If az333 becomes aware that data from an underage person has been inadvertently collected, it will be deleted immediately and the associated account permanently closed.

3. How We Use Your Information

az333 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without obtaining your separate, explicit consent:

• Account operation: To create and maintain your az333 account, verify your identity, process your login sessions, and respond to account-related support requests. This is the core operational purpose for which az333 collects personal data.
• Transaction processing: To process deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to process withdrawal requests to your registered payment method; and to maintain accurate transaction records for your account history.
• Fraud and security: To detect and prevent fraud, money laundering, unauthorised account access, bonus abuse, multi-accounting, and other prohibited conduct as described in our Terms & Conditions. Device and IP data is cross-referenced against known fraud patterns and flagged for review where anomalies are detected.
• Responsible gaming compliance: To monitor gaming activity for patterns consistent with problem gambling, to apply self-imposed limits and self-exclusion restrictions, and to send responsible gaming reminders where flagged by our internal monitoring systems.
• Platform improvement: To analyse aggregated, anonymised usage data — such as which game categories are most popular among players in Dhaka versus Chittagong, average session lengths, or peak usage hours — for the purpose of improving platform performance and expanding the game and feature offering that best serves Bangladesh players.
• Promotional communications: Where you have opted in to receive promotional communications, az333 may use your registered mobile number to send SMS notifications about bonus offers, upcoming BPL or IPL cricket betting promotions, and seasonal campaigns (such as Eid or Pohela Boishakh offers). You may opt out of promotional communications at any time by contacting [email protected] or using the opt-out option in any SMS message.

4. Payment Data and Mobile Banking

az333 integrates with Bangladesh's leading mobile financial service providers — bKash, Nagad, Rocket, and Upay — as well as Visa and Mastercard for card payments. All payment transactions are processed via the secure API provided by each payment partner. az333 acts as the merchant in these transactions but does not operate as a payment processor itself.

When you make a deposit or withdrawal using bKash, Nagad, Rocket, or Upay, the transaction is authenticated directly within the payment provider's own app or USSD system using your mobile banking PIN. az333 does not receive your mobile banking PIN at any point during this process. az333 receives only a transaction confirmation reference from the payment provider confirming that the transfer was authorised and completed. The same principle applies to Visa and Mastercard card payments: full card numbers are processed within the card scheme's PCI-DSS-compliant environment and are not transmitted to or stored on az333's servers.

5. Cookies and Tracking Technologies

az333 uses cookies and similar tracking technologies to operate certain essential platform functions and to collect anonymised usage analytics. The following types of cookies may be set when you access az333:

• Session cookies: Essential, short-lived cookies that keep you logged in during an active browsing session. These expire automatically when your browser session ends. Session cookies do not track your activity across other websites.
• Authentication cookies: Persistent cookies that remember your logged-in state across sessions if you have enabled "stay logged in" functionality. These cookies are limited to the az333 domain and are protected with HttpOnly and Secure flags.
• Analytics cookies: Anonymised first-party analytics cookies that collect aggregate data about page visits, session duration, navigation paths, and feature usage. This data is used to identify technical issues and improve the platform experience. Individual player profiles are not built from analytics data.
• Fraud detection cookies: Technical cookies used to fingerprint device characteristics for fraud detection purposes. These cookies help az333 identify if multiple accounts are being operated from the same device, which is a violation of our one-account-per-player policy.

az333 does not place third-party advertising cookies, retargeting pixels, or social media tracking cookies. You are not tracked across other websites by az333's cookies. You may disable non-essential cookies in your browser settings, but doing so may impair some platform functionality. Disabling session or authentication cookies will prevent you from staying logged in on az333.

6. Data Sharing and Third Parties

az333 does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances, and only to the extent necessary to fulfil the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, and card scheme operators receive only the transaction data necessary to execute and confirm payment instructions. These partners operate under their own privacy policies and are independently responsible for the data they process on their own systems.
• Identity verification providers: Where third-party KYC verification is used to authenticate a player's identity document, that provider receives only the minimum data set required to perform the verification check (typically a copy of the ID document and the name as registered on the az333 account).
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive anonymised session tokens to authenticate your game sessions. They do not receive your registered mobile number, your identity documents, or your payment data.
• Law enforcement and regulatory authorities: az333 may disclose personal data to law enforcement agencies, financial intelligence authorities, or other regulatory bodies where required to do so by applicable law, court order, or a legitimate lawful request. az333 will not disclose more data than is strictly required to satisfy such a request.

az333 requires all third-party data processors to maintain appropriate technical and organisational security measures that are at least equivalent to those maintained by az333. We do not permit third-party data processors to use your personal data for their own marketing purposes.

7. Data Security

az333 implements multiple layers of technical and procedural security to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Security measures in place include: 256-bit SSL/TLS encryption for all data transmitted between your browser or app and az333's servers; encrypted storage for all sensitive account and identity data held on az333's servers; access controls ensuring that only authorised personnel with a legitimate operational need can access personal player data; regular security assessments and internal reviews of data handling procedures; and automatic session timeout after a defined period of inactivity to reduce the risk of unauthorised access via unattended devices.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, az333 will notify affected players without undue delay and will take all reasonable steps to contain the incident, assess its scope, and mitigate its effects. You can reduce your personal security risk by using a strong, unique password for your az333 account, never sharing your login credentials, and using a private or secure network when accessing az333 — avoiding public Wi-Fi networks where possible.

8. Data Retention

az333 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, and to comply with applicable legal and regulatory obligations. The following retention periods apply: Account registration data and transaction records are retained for the duration of your account's active life plus a minimum of 5 years following account closure, to meet anti-money-laundering record-keeping obligations. Identity verification documents (KYC documents) are retained for a minimum of 5 years following the date of verification or the date of account closure, whichever is later. Communication records (support tickets, emails) are retained for 2 years from the date of the last communication in a support thread.

When personal data is no longer required for any of the purposes described above and the applicable retention period has elapsed, az333 will securely delete or anonymise that data. Anonymised, aggregated analytics data (which cannot be linked back to any individual player) may be retained indefinitely for platform improvement purposes.

9. Your Privacy Rights

As an az333 player based in Bangladesh, you have the following rights in relation to the personal data az333 holds about you. To exercise any of these rights, contact us at [email protected] with your registered mobile number and a description of your request. We will respond within 5 business days:

• Right of access: You may request a copy of the personal data az333 holds about you. az333 will provide this within 5 business days of receiving a valid request. The copy will be provided in a commonly used electronic format.
• Right of rectification: If you believe that personal data az333 holds about you is inaccurate or incomplete, you may request that it be corrected. Where the inaccuracy relates to your registered name (which must match your payment method name), az333 may require supporting documentation before making the correction.
• Right of erasure: You may request the deletion of personal data az333 holds about you, subject to az333's legal obligation to retain certain categories of data for the retention periods described in Section 8. Erasure requests will be fulfilled for data categories that are not subject to a mandatory retention obligation.
• Right to withdraw consent for marketing: Where you have consented to receive SMS promotional messages from az333, you may withdraw that consent at any time by contacting [email protected] or replying STOP to any SMS message. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: If you believe az333 has handled your personal data in a manner that violates this Policy or applicable data protection principles, you may lodge a complaint by writing to [email protected]. az333 will acknowledge your complaint within 2 business days and provide a substantive response within 10 business days.

Please include your registered Bangladesh mobile number in any privacy request so that we can verify your identity before processing the request. az333 will not charge any fee for processing privacy rights requests made in good faith.

10. Protection of Minors

az333 is strictly an adult gaming platform. Access is permitted only to persons aged 21 and above. az333 does not knowingly collect personal data from individuals under the age of 21. All registration data is screened to identify potential underage users, and az333 may request age verification documentation at any time if the age of a user is in doubt.

11. Changes to This Privacy Policy

az333 reserves the right to update or amend this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of this page will be revised to reflect the date of the most recent update. Where changes are material — meaning they meaningfully alter how az333 collects, uses, or shares your personal data — az333 will notify registered players via SMS to their registered Bangladesh mobile number prior to the changes taking effect.

Your continued use of az333 following any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the revised Privacy Policy, you must stop using az333 and may request account closure by contacting [email protected]. It is your responsibility to review this Policy periodically to remain informed of how az333 handles your personal data.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a suspected data security incident, please contact the az333 privacy team. We are available 24/7 to assist players across Bangladesh.

Email: [email protected]